Better customer service by selecting their favourite location, easily place order and track the order
Drivers know their shift timing which helps them to deliver the order on time and easily follow delivery instruction given by customers
Customer will be rewarded for every dollar they spend through loyalty program
Client is having a chain of bakeries in the United States that specializes in delivering warm cookies, baked goods, and ice cream right to the doors of individuals and companies alike. There are 192 locations as of April 2021. Most are located in close proximity to university campuses and cater to students who want to order cookies late at night.
Client’s Challenges
The client was looking for an AI-based mobile app that helps to order cookies online. This would help the client to bake the cookies right away when the order is received and deliver them when it is still hot.
Solution
Hubino with its core expertise in Artificial Intelligence and Food & Beverages domain was spotted by the client as a right fit to deliver the solution in a quick turnaround time. We were able to come up with a solution having features that made things easy for their customer. The solution ensured better customer satisfaction and improved customer service.
The easy Ordering feature in the solution helped the customer to order their favorite cookie in a single swipe and submit their order. The easily Browse feature helped the customer to easily place their order with mix and match any of their favourite cookies flavours and products, brownies, cookie witches, cookie cakes, and more- anything. Store Selection helps customers to browse menus from their favourite local restaurants and place an order for delivery or in-store pickup. Now customers can track their order’s every move, from oven to your front door, with the Cookie Tracker feature. It helps to check the status of the order, where the delivery guy is, and more, all in the app. It also has a loyalty program feature called Dough Points where the customer will be rewarded for every dollar they spend. The Driver App feature helps the driver to know their shift time, order list and orders to deliver along with delivery instructions. We also have a One-Click Re-Order feature it helps to save a favourite order today and unlock it later with a single swipe.
Value Proposition
· Better customer service by selecting their favourite location, easily place an order and track the order
· Customer will be rewarded for every dollar they spend through a loyalty program
· Drivers know their shift timing which helps them to deliver the order on time and easily follow delivery instructions given by customers
· The customer can easily do reordering where they can save a favourite order today and unlock it later with a single swipe
· Customer can easily place their order with mix and match any of their favourite cookies flavours and products
