E-commerce platform helped to provide better customer service
Sales team were able to respond/ deliver services to their customer quickly
Helped client not to miss out on any inquiries and close more deals
Client is one of the most loved educational content providers in India. Client also manufactures stationery, general books and children’s books in multiple Indian and foreign languages making it a dominant player in the field of publishing.
Client’s Challenges
The main challenge faced by the client was that their existing application was not allowing their customers to place the order. It sends customer inquiries to the sales team. The team then followed up to close the deal. So they needed an E-commerce platform to be placed on top of their existing application.
Solution
Hubino, with its core expertise in artificial intelligence and the education domain, was spotted by the client as a suitable fit to deliver the solution in a quick turnaround time. Hubino offered an Artificial Intelligence-based E-commerce platform consisting of an eStore mobile & web app and Web admin portal.
It helped the client to improve their customer service. The client was able to monitor their sales inquiry easily and take necessary action depending upon the need.
Value Proposition
- The E-commerce platform helped to provide better customer service
- Helped sales team to respond/ deliver services to their customer quickly
- Helped clients not to miss out on any inquiries
- Using the E-commerce platform, the client was able to close more deals
